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| > Variety of Services |
Being
recognised as one of the world's leading suppliers
of synchronisation solutions, it naturally follows
that Oscilloquartz offers a wide variety of services.
The company believes that the key to achieving
total customer satisfaction lies in the services
available before, during and after commissioning
of the equipment. These
services will ensure successful project implementation
and durable operation.
Depending
on the extent of the project, services may start
right at the very early stages. Prior to delivery,
Factory Acceptance Testing takes place to ensure
that the equipment meets the customer's objectives.
After
delivery site services are offered as part of
a turn-key solution, including installation,
commissioning and training.
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| > Factory Services |
Training
Many customers regard training at the factory
to be of prime importance. Courses are available
for our entire range of products and take place
just before delivery.
The structure of the course depends on the type
of product purchased.
The training programm ensures that operators receive
the necessary information to undertake installation,
commissioning and operation.
The program covers theory of operation after which
participants will have the opportunity to get
hands-on experience before the equipment is installed.
Participants receive basic theory of time and
frequency as these are fundamental to synchronisation.
Repairs
The Oscilloquartz after-sales facility undertakes
repairs and testing on the full range of products.
Upon request, the company can provide a maintenance
contract. |
Acceptance
Testing
Upon completion, an Oscilloquartz system undergoes
a series of stringent tests to ensure it meets
the required performance.
These tests may be repeated and witnessed by the
customer to ensure the equipment meets agreed
objectives. Normally combined with Factory Training,
this service provides valuable experience on the
operation and performance of the equipment.
Cesium Expertise
As a cesium beam tube reaches the end of its life,
a replacement can be made so that the customer
has a fully upgraded cesium reference. Not only
will the tube will be changed, but also all the
other components are tested and calibrated to
the original specifications. |
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| > Support Services Agreements |
The
support covers quick and reliable assistance with
systems operations, remedial services for hardware
components, the elimination of reproducible errors
that deviate from specifications in the latest
unmodified releases of software, maintenance and
other services. |
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Co-operative Fault Recovery Service (CFR)
This
service provides interactive assistance via e-mail,
telephone, or fax for remote diagnostic of a trouble
situation required by customer in the normal course
of operation and maintenance of the equipment
under contract.
When a service request is placed by customer,
a unique incident-ID is issued, and a severity
level assigned.
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On-site Diagnostic & Remedial Service (SDR)
This
added level of service coverage ensures the rapid
and predictable deployment of on-site intervention
for incidents which cannot be resolved by remote
diagnostics support (CFR) or for which customer’s
own technicians are not positioned to undertake
required remedial action.
When all means of CFR service have been exhausted
without completely resolving the incident, an
Oscilloquartz engineer is deployed quickly for
on-site intervention.
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Full Maintenance & Health Check Service (MHC)
This
service module adds preventive maintenance, upgrade
services, and pro-active health checks to the
remedial support.
As part of the contract one annual on-site intervention
will be scheduled for preventive maintenance.
This site visit will also include an in-depth
analysis and interpretation of in-service monitoring
logs. If necessary, respective recommendations
will be issued for consideration by customer.
Also at time of the maintenance visits, all system
components will be updated to the latest release
levels of firmware available for the installed
model versions, provided that such upgrade will
not cause incompatibility with other existing
parts of the running system.
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Software Support Service (SWS)
This
comprehensive service comprises:
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Telephone, fax and e-mail assistance for remote
trouble shooting.
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Delivery of needed temporary patches or work-around
procedures for installation / implementation
by customer.
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Delivery of all available software upgrades
and maintenance releases of modules covered
by this contract and for installation by customer.
Major new software releases which add significant
functions and/or capacity will be offered
to customer at privileged introductory terms.
>Spares Supply Program (SSP)
This
service provides rapid and reliable dispatch of
spares/exchange modules to allow for efficient
swap of faulty or doubtful hardware components
covered by this contract.
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Parts dispatch on same working day for all
phone requests received before 15:00 hours
CET.
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Customer takes ownership of the replacement
unit (no retrofit after repair).
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This is an all-inclusive service. No separate
repair charges or shipping costs will be charged.
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| > Field Services |
| Installation & Commisioning
Oscilloquartz provides installation and commissioning
services which ensure that the product meets the
required specifications.
Optionally cabling to a distribution frame or
direct to network elements can be undertaken as
part of a turn- key installation. |
Training
Oscilloquartz regards training to be of prime
importance, keeping the performance at a high
level. Site training ensures that participants
receive the necessary knowledge to understand
the role of the equipment in the network and how
it can be optimised for better performance.
Training can be provided on the use of local and
remote managenment software.
Participants receive basic theory of time and
frequency. Hands-on experience is an integral
part of the course. |
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| > Training Courses |
Training
Courses
A fixed program of training courses is held throughout
the year at Oscilloquartz's offices in Neuchatel,
Switzerland. Courses can be held in languages
other than English if requested. |
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| > Network Consultancy |
Consultancy
Oscilloquartz offers a range of consultancy services
to assist customers plan their synchronisation
network.
A consultant closely works with the customer preparing
a network synchronisation plan together with hardware
and software configurations.
Network Survey
A network survey assesses and reports on the quality
of synchronisation within telecommunications networks.
Management
System Integration
Oscilloquartz will, on behalf of their customer,
work with suppliers to enable seamless integration
of Oscilloquartz elements into third party TMN
management systems. |
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the top |
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